House policy · Caplifi Technologies

Returns & refunds

If it is not useful, we make it right. Same rules for every product Caplifi sells: digital reports, memberships, sessions, and custom work.

Last updated: July 15, 2026 · Questions: matthew@caplifi.com

How to request a refund

1. Email matthew@caplifi.com from the address you used at checkout.
2. Include the product name, approximate purchase date, and (if you have it) the Stripe receipt.
3. We refund to the original payment method. Most refunds show in 5–10 business days depending on your bank.

Digital products (one-time)

Examples: Builder Pro Report, digital packs, and other one-time digital checkout items sold by Caplifi or ALMI.

• You may request a full refund within 14 days of the charge.
• You do not need to return a file. Digital goods are not “shipped back.”
• If the product failed to deliver, we refund or re-send immediately. That is not limited to 14 days.

Subscriptions

Examples: ALMI Care, Tarot Tunes Cosmic (Eclectic Ventures), Crowdwork Regulars, and other recurring plans.

• Cancel anytime. Access continues through the paid period unless you ask for an immediate refund.
• If you are not happy with a billing period, email within 14 days of that charge for a full refund of that charge.
• We do not bill after a confirmed cancel.

Live sessions (support, consulting hours)

• Cancel 24 hours or more before the session: full refund.
• Inside 24 hours: we reschedule once at no charge, or refund 50% if you cannot reschedule.
• If we miss the session or the session fails for our fault: full refund.

Workshops, custom integration, hardware builds

• Deposits are refundable in full until work begins (kickoff email or first deliverable).
• After work starts: refund of any unused prepaid balance; completed hours or materials are not refundable.
• Hardware that has not shipped: full refund. Shipped unused hardware: 14 days from delivery if unopened; return shipping is the buyer’s unless we shipped the wrong item.

What this policy is not

• It is not a performance guarantee that your business will earn a specific dollar amount.
• It does not cover third-party tools you buy on your own (Stripe fees on your account, hardware you purchase elsewhere, etc.).
• Chargebacks without talking to us first slow everyone down. Email first; we resolve refunds faster than banks do.

Chargebacks

If something went wrong, email us. We will refund when the policy applies. Filing a chargeback without contacting us may close the account for that product until the dispute is resolved.

Contact

Caplifi Technologies · matthew@caplifi.com · caplifi.com