Door 2 · Caplifi Tech Ops
AI in the loop needs a crew on watch.
Caplifi Tech Ops staffs named seats for care, deploy, and ops. Support is a real job with tools and limits, not a hope that someone reads the ticket.
Care
Tickets with a product id
Every product points at one support spine. No orphan inboxes as the product path.
Seats
Named, allowlisted
Agents and humans work in seats with tools they are allowed to use. Deny is final.
Duty
On watch is a job
When AI touches customers or deploys, someone owns the shift. That job is designed to be desirable, not misery fallback.
Campaign context: antivirus green does not mean someone is on duty. Caplifi Tech Ops is the watch when AI is in the path.
Public trust surfaces